Reference

How 3kvi Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page explains exactly what we collect when you open an account or make a deposit via bKash, Nagad, or Rocket, and what rights you have over that information.

Account data protectedbKash, Nagad, Rocket payment dataRight to access and deleteBangladesh-focused policy

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PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or remove your personal data, our support team handles these requests directly. Send your request with your registered account email and we will respond within a reasonable timeframe. Bangladesh support is available via live chat and email.

Live Chat Start a chat from any page on 3kvi. Have your registered email ready so we can locate your account and process your request without delay.

Email Support Write to our support address with your account details and the specific data request — access, correction, or deletion — and we will confirm receipt.

Account Settings Some data, like your contact number and email address, can be updated directly inside your account settings without contacting support at all.

What We Collect and Why

3kvi Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the details you submit — name, email address, and contact number — along with the payment method you use to fund your wallet. If you deposit via bKash, Nagad, or Rocket, we record the transaction reference and amount to

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verify the credit and keep your account history accurate. We also collect device and session data automatically: IP address, browser type, and pages visited. This helps us detect unusual login attempts and keep your account secure. We do not sell your personal data to third parties.
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Data shared with payment processors like bKash, Nagad, and Rocket is limited to what those services need to complete your transaction. We retain your account data for as long as your account is active and for a period after closure as required by applicable law. You
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can request a copy of your data or ask us to delete it by contacting our support team. Availability of certain features depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SECURITY

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on 3kvi. Here is what that looks like in practice across data handling, cookies, retention, and your right to make changes.

Encryption in Transit

All data exchanged between your device and our servers — including bKash, Nagad, and Rocket payment details — travels over SSL-encrypted connections to prevent interception.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is kept while your account is open and for a period after closure as required by law. You can request deletion of non-essential data by contacting support with your account email.

Access and Corrections

You have the right to request a full copy of the data we hold on you, correct inaccurate details, or ask us to restrict how we process your information. Submit requests via live chat or email.

Privacy Policy Questions Answered

Real questions about how your data is handled on 3kvi, answered plainly.

We collect your name, email, contact number, and the payment details you submit. If you deposit via bKash, Nagad, or Rocket, we also record the transaction reference to verify your account credit.

Payment data is shared only with the payment processor handling your transaction — bKash, Nagad, or Rocket — and only the details needed to complete that specific transfer. We do not sell payment data.

We keep your data while your account is active and for a period after closure as required by applicable law. You can request deletion of non-essential records by contacting our support team.

Yes. Send a request to our support team with your registered email address. We will compile and share the data we hold on your account within a reasonable timeframe.

Contact us via live chat or email with your account email and a clear deletion request. We will process it in line with our retention obligations and confirm once complete.

We use session cookies for login and analytics cookies to understand page usage. You can manage or block cookies through your browser settings; note that blocking session cookies may affect account access.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ App3kvi App

How 3kvi Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Privacy Policy Questions Answered

01 What personal data does 3kvi collect when I open an account?

02 Is my bKash or Nagad payment data shared with anyone?

03 How long does 3kvi keep my account data?

04 Can I request a copy of the data 3kvi holds about me?

05 How do I ask 3kvi to delete my personal data?

06 Does 3kvi use cookies and can I turn them off?

Privacy Policy

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